HeatPressGuide

Shipping & returns

How orders are dispatched and what to do if something is wrong.

Placeholder policy. Replace this page with your real shipping times, carriers, destinations and returns terms before taking orders. The values below are scaffolding.

Shipping

Orders placed before 2pm on a working day are dispatched the same day. Standard delivery is 3–5 working days. Free standard shipping applies to orders over $75.00.

Returns

Unused items in original packaging can be returned within 30 days. Vinyl and transfer paper cannot be returned once the packaging is opened.

Faulty goods

If a machine arrives damaged or develops a fault, contact us with your order number and photographs and we will arrange a replacement or refund.

Contact

Questions about an order? Get in touch.